Cash on Delivery Cash on Delivery Fast Delivery Across UAE Secure Checkout 7-Day Easy Returns الدفع عند الاستلام توصيل سريع لجميع الإمارات

Return And Refund

1. Replacement Eligibility

We want to ensure your product arrives in its original condition. You are eligible for a Free Replacement if:

  • The product received is incorrect (different from what you ordered).

  • The product is faulty, broken, or damaged upon arrival.

  • The product is materially different from the description on our website.

2. Timeframe for Requests

  • 7-Day Free Replacement: Any replacement request made within 7 days of delivery will be processed Free of Cost.

  • 30-Day Support: We will cater to complaints landed within 30 days of delivery; however, requests made after the initial 7 days may incur additional shipping or processing charges.

3. No Refund & Change of Mind Policy

Following our fulfillment standards:

  • No Refunds: We do not offer cash refunds. Once a purchase is made, it is final.

  • Change of Mind: We do not offer replacements or returns for "change of mind." Please review your order carefully before confirming.

4. Replacement Process

To initiate a replacement, follow these steps:

  1. Evidence: Share a clear video or photos of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe.

  2. Review: Our team will review the evidence. In many cases, we can guide you on how to fix minor usage issues.

  3. Logistics: If the product is confirmed faulty:

    • Option A: We may ask you to ship the item back to our warehouse in its original packaging (box and accessories included). Once received, we will ship the replacement within 5 working days.

    • Option B: We may schedule a courier to pick up the item and provide a replacement simultaneously within 14 working days.

5. Items Not Eligible for Return/Exchange

  • Sale or clearance items (unless incorrect/faulty).

  • Items damaged due to misuse or sharp objects.

  • Products not in their original condition and packaging.

Customer Support If you have received a damaged or incorrect item, please contact us immediately via WhatsApp or Email with your Order ID and the required video evidence.